Support

How to contact us, our hours, and how quickly we reply.

• Instant answers: our assistant answers your questions about using the app right away, at any time.
• A person in under 4 business hours: if the assistant can't solve it, someone from our team will reply in under 4 hours during support hours.
• Support hours: Monday to Friday, 8:00 to 18:00 Bogotá time (7:00 to 17:00 in Mexico City, 10:00 to 20:00 in Buenos Aires and São Paulo).

Channels

Pending: fill in the contact channels in nube/ayuda/config.json before publishing.

Help us help you faster

• Tell us which screen you were on and what you expected to see.
• If it's an error when uploading a file, copy the exact message. Many can be solved with File upload errors.
• If it's about a specific product, include its code and the store.

If there's a general outage, we post it on the service status page.